FAQ

FAQ — Frequently Asked Questions

📦 Shipping & Delivery

How long does shipping take? Orders are processed within 2-7 business days, then shipped via standard shipping (5-10 business days within the US). You'll receive tracking information once your order ships.

Do you ship internationally? Currently, we only ship within the United States.

How can I track my order? You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24-48 hours for tracking to update.

💍 Products

Are your jewelry pieces real gold/silver? Product materials vary by item. Check each product description for specific material details (e.g., stainless steel, gold-plated, sterling silver).

Can I customize my jewelry? Yes! Select items like name necklaces can be personalized. Look for customization options on the product page.

How do I care for my jewelry? Avoid water, perfumes, and lotions to extend the life of your pieces. Store in a cool, dry place when not wearing.

🔄 Returns & Exchanges

What is your return policy? All sales are final. We do not accept returns or exchanges except in cases of defective or damaged items. Please contact us within 7 days of delivery if you receive a defective product.

What if my item arrives damaged? Contact us at jemilina.style@gmail.com within 7 days with photos of the damage, and we'll work with you to resolve the issue.

💳 Payment & Orders

What payment methods do you accept? We accept all major credit cards, debit cards, and Shop Pay through our secure checkout.

Can I cancel or modify my order? Once an order is placed, we cannot modify the shipping address or cancel the order as items go into production quickly. Please double-check your order before completing checkout.

📧 Contact

How do I get in touch? Email us at jemilina.style@gmail.com and we'll respond within 24-48 business hours.