FAQ
FAQ — Frequently Asked Questions
📦 Shipping
Where do you ship from?
Orders ship from trusted U.S. production partners to ensure fast and reliable delivery.
How long does shipping take?
Processing time varies by product (usually 3–5 business days), and shipping normally takes 3–7 business days.
🔁 Returns & Exchanges
Do you accept returns?
We accept returns for damaged, defective, or incorrect items only.
Items must be unused and in original condition.
Non-returnable items:
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Digital products
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Custom/engraved items
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Personalized jewelry
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Wrong size ordered
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Buyer’s remorse
To start a return:
Email jemilina.style@gmail.com with your order number and photos.
🛑 Can I cancel my order?
Orders can only be cancelled within 12 hours because many production partners begin processing quickly.
📬 What if my package is lost?
If your package shows as “delivered” but you cannot find it:
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Check with neighbors or household members
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Confirm your shipping address
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Allow 24–48 hours for potential delayed delivery
If still missing, email us and we will help.